RFP's (Request For Proposal) are submitted
without any non-functional (manageability, availability, application
level monitoring, ....) requirements because your Production
Teams did not publish standards and requirements or the Standardization
Process shows no progress
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Provide the “MCL Requirements Templates”, the customization
is quick and easy: Delete what's not required, or decide for
one of several possible options.
=> With lowest effort and without any delay (“Time counts”)
you will achieve an acceptable delivery, much better than
asking for nothing.
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A new system was delivered (or an existing system
must be handed over), but the documentation is not really comprehensive.
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Use the “Checklist for Production Release
and System Handover” during interviews / meetings with the persons
currently operating the system.
Use the items where “no answer provided / unknown” to clearly
document this situation (and to set priorities / plan costs
for investigations and documentation)
Use the “Template for Operations- and System Handbook” and
document all information gained during the interviews (or
re-engineered during hands-on checks).
In case of a big system the employment of a “Document Writer”
specialized on IT-documentation is worth to be discussed.
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